Your responsibilities will include:

1. Leadership and Supervision

   • Lead and support both the concessions and gate teams to ensure smooth, efficient operations.

   • Delegate tasks, provide clear instructions, and foster a collaborative, positive work environment.

   • Serve as the point of contact for game day staff in both areas, troubleshooting and solving problems as needed.

2. Customer Service

   • Set and uphold a high standard of service at all public-facing points.

   • Resolve customer concerns promptly and professionally, whether related to food service, tickets, or general inquiries.

   • Guide fans through QR code ticketing, digital programs, or other digital processes.

3. Merch Setup and Inventory

   • Set up and break down the merchandise table or stand on game days.

   • Track inventory before and after games; communicate low stock to supervisors.

   • Ensure merchandise is attractively displayed and easily accessible.

4. Inventory and Stock Management

   • Monitor and maintain inventory levels before, during, and after games.

   • Coordinate with vendors and oversee restocking procedures to ensure all items are fresh and available.

   • Remove expired or damaged items and maintain clean storage areas.

5. Ordering and Supplies

   • Oversee orders with vendors and confirm delivery accuracy in coordination with team president.

   • Pick up or receive supplies and prepare stands for operation, go pick up things necessary on game day.

6. Food Safety and Cleanliness

   • Enforce food handling hygiene and sanitation standards.

   • Ensure workspaces, serving areas, and storage remain clean and organized.

7. Cash Handling (Concessions)

   • Oversee cash handling procedures for food and drink sales.

   • Ensure accuracy, secure storage, and reconciliation of daily revenue.

8. Ticket Collection and Entry

   • Manage the gate team in scanning and collecting tickets at entrances.

   • Ensure fans enter the venue quickly, safely, and with a welcoming experience.

   • Promote special events, donation opportunities, or QR ticketing as needed.

9. Sales and Transactions

   • Handle ticket sales and cash transactions when necessary.

   • Maintain integrity and accuracy in all financial dealings.

10. Crowd Management:

    • Work collaboratively with security personnel to ensure a safe and orderly flow of spectators during ingress and egress.

    • Assist in implementing crowd control measures as needed.

11. Record-Keeping:

    • Maintain accurate records of ticket sales, attendance figures, and any other relevant data.

    • Prepare reports summarizing ticketing activities for post-event analysis.

    • Track attendance and record for each home game.

12. Team Collaboration:

    • Collaborate with other event staff and departments to coordinate logistical aspects of ticketing operations.

    • Communicate effectively with colleagues to address any challenges and ensure a cohesive event experience.

Note: these positions will be filled with volunteers that you will coordinate with. It is not expected for you to do each of these. A general understanding of these positions will be important because you will be the point of contact.